Please note that you can cancel any order and receive a full refund before the shipping process begins. However, once you click on the confirm button, our team is notified and starts working on the order to get it to you as soon as possible.

In the unlikely event of receiving a defective product, we will request you to provide us with videos and pictures, which we will use to get a refund from our supplier. After that, we will issue a credit to our online store.

We are a family-owned independent business, and our top priority is to provide you with the best product and service experience. We are passionate and knowledgeable about our industry and want to learn from your experience to improve our services. Therefore, please share with us as much detail as possible about the defect.